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q: how long will it take to receive my order?
a: we process orders within 3-5 business days, we ship usps ground within the u.s. we do ship outside of the u.s., please inquire. our packaging materials are all recyclable.
q: do you gift wrap?
a: yes, always! all npg purchases are wrapped as lovely gifts!
q: what is your return policy?
a: unopened, unused products with original tags may be exchanged or returned for store credit w/in 7 days of receipt. please contact us directly at firstname.lastname@example.org to make arrangments. we cannot accept returns on items that have been a smoke or pet filled home. buyer is responsible for all shipping costs.
q: do you do custom orders?
a: yes we love custom orders and collaborations! we welcome custom projects for restaurants, cafés, hotels, event planners, interior designers, etc. please send an email to email@example.com to start a conversation.
q: where do your vintage textiles come from?
a: everywhere! we are constantly searching near and far!